Updated on March 20, 2026
Refund and Return Policy
This Refund Policy describes the terms and conditions under which refunds may be issued for purchases made at Moedaz (https://www.moedaz.com/). By completing a purchase on our platform, you acknowledge and agree to the terms described below.
1. Nature of Products
1.1 Moedaz sells digital products, including but not limited to: game coins, digital credits, gift cards, game top-ups and other virtual goods.
1.2 Due to the digital and intangible nature of our products, all sales are considered final after the delivery of the product or the issuance of the digital code/credit.
2. General No-Refund Policy
2.1 All purchases made at Moedaz are non-refundable. Once the digital product has been delivered, activated or credited to the designated account, it cannot be returned, exchanged or refunded.
2.2 By completing a purchase, the buyer confirms that they understand and accept that digital products cannot be "returned" in the traditional sense, as delivery is instant and irreversible.
3. Exceptions
3.1 Refunds may be considered on a case-by-case basis in the following exceptional circumstances:
a) The product was not delivered due to a technical error on our platform;
b) The customer was charged more than once for the same order (duplicate billing);
c) The delivered product was materially different from what was described at the time of purchase.
3.2 Refund requests under these exceptions must be submitted within 7 (seven) days from the purchase date.
3.3 Moedaz reserves the right to investigate and verify each refund request. Refund approval is at the sole discretion of Moedaz.
4. How to Request a Refund
4.1 To request a refund under the exceptions listed above, please contact our support team through the customer service channels available on our website.
4.2 When submitting a refund request, please include the following information:
— Order number or transaction ID;
— Purchase date;
— Description of the problem;
— Relevant screenshots or evidence.
4.3 Our team will analyze your request and respond within 5 (five) business days.
5. Refund Method
5.1 Approved refunds will be processed using the original payment method, whenever possible.
5.2 Alternatively, refunds may be issued as platform credit, at Moedaz's discretion.
5.3 Processing times may vary depending on the payment provider.
6. Chargebacks
6.1 Opening a chargeback or payment dispute without prior contact with Moedaz may result in the permanent suspension or termination of your account.
6.2 We recommend that customers contact our support team before initiating any dispute with their payment provider.
7. Changes to this Policy
7.1 Moedaz may update this Refund Policy at any time. The most current version will always be available on this page. We recommend that you review this policy periodically.
8. Contact
If you have any questions about this Refund Policy, please contact us through the customer service channels available on our website.
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